Shipping and Delivery
At MiYoBeauty, we understand the importance of timely and reliable shipping when it comes to delivering our organic vegan soaps to our valued customers. We strive to ensure that your order is processed and dispatched as quickly as possible, so you can start enjoying the benefits of our natural skincare solutions.
United Kingdom Orders
If you are ordering from within the United Kingdom, we offer convenient shipping options to ensure a smooth delivery process.
Delivery Location
Please note that orders to the Highland and any remote islands of the United Kingdom may incur additional shipping costs. Delivery times to these locations may also vary. We will notify you of any such charges or delays before dispatching your order.
Shipping Method
All our orders are shipped via Evri, a trusted shipping provider. Once your order has been dispatched, you will receive tracking details to keep you informed about the progress of your delivery.
Timeframe
Your order will usually be delivered within 3-5 business days from the date of dispatch. Please note that delivery estimates are based on business days, excluding any UK public or bank holidays.
Delivery Cost
We offer free delivery for orders of £50 and over. For very large orders, additional shipping charges may apply. Rest assured, we will inform you of any such charges before dispatching your order.
International Orders
If you are ordering from outside of the United Kingdom, we also offer shipping options to deliver our products to customers worldwide.
Delivery Location
We currently ship to all EU countries. Please note that orders for delivery to remote areas may incur additional shipping costs and have different delivery times. We will inform you of any such charges or delays before dispatching your order.
Shipping Method
For international orders, we also use Evri as our shipping provider. You will receive tracking details once your order has been dispatched, allowing you to track its progress.
Timeframe
International orders are usually delivered within 3-5 business days from the date of dispatch. However, please be aware that customs clearance may cause additional delays. It is important to provide all necessary paperwork and details to ensure a smooth customs process.
Delivery Cost
For international orders, we offer free delivery for orders of £75 and over. Please note that import duties and taxes may apply in your country. It is advisable to check with your local customs office for details on any additional charges.
Lost or Damaged Orders
In the unfortunate event that your order is lost or damaged during transit, we will do our best to resolve the issue promptly.
If your order is lost or damaged due to the fault of the courier, we will provide a refund or a replacement item. However, please note that there are circumstances where we cannot be held liable for lost or damaged orders.
To ensure the safe delivery of your order, please provide accurate delivery information, including any relevant instructions. It is also important to engage with any requests made by the courier and collect your order within the specified timeframe.
If you believe your order has been lost, please contact us at soap@miyobeauty.uk or call +44 7808208045. We will investigate the issue and take appropriate action to resolve it.
For damaged items, please refer to our returns policy for instructions on how to return the product.
At MiYoBeauty, we are committed to providing a positive and seamless shopping experience for our customers. If you have any further questions or concerns regarding shipping and delivery, please don't hesitate to contact us. Your satisfaction is our priority.