Refund policy

Return & Refund Policy

At MiYo Beauty, we take great care in creating and packaging every handmade product. We hope you'll love your purchase, but if you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and unopened.
  • Be in its original condition and packaging.
  • Include proof of purchase (such as your order confirmation or receipt).

For hygiene reasons, we cannot accept returns of products that have been opened or used, unless the item is faulty, damaged or sent in error.

To request a return, please email us at:

soap@miyobeauty.uk

Please include:

  • Your order number
  • Your name
  • The reason for your return

Once your return is approved, we'll provide instructions on how to return your item.

Return Address:

MiYo Beauty Ltd

6 Mulberry Court

6 Langthorne Road

London

E11 4HW

Please do not send products back without contacting us first, as we may be unable to process your refund.

Return Shipping

Customers are responsible for the cost of returning items unless the product is faulty, damaged or incorrect.

We recommend using a tracked delivery service, as MiYo Beauty cannot be responsible for returned items that are lost or damaged during transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty, or you've received the wrong item, please contact us within 48 hours of delivery, including photographs where possible.

We'll do everything we can to resolve the issue quickly by offering a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used soaps or skincare products
  • Gift cards
  • Sale or clearance items
  • Personalised or custom-made products

This does not affect your statutory rights if an item is faulty or not as described.

As our soaps are handmade, slight variations in colour, shape, weight and appearance are part of the unique character of each product and are not considered faults.

Exchanges

If you'd like a different product, the quickest option is to return your unopened item (once approved) and place a new order.

Refunds

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be made to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the payment.

If you haven't received your refund within 15 business days after approval, please contact us at soap@miyobeauty.uk.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.