Shipping policy
Shipping and Delivery Policy
At MiYo Beauty, we carefully prepare and package every order to help ensure that your products arrive safely and in excellent condition.
UK Delivery Processing Time
Estimated delivery time: Orders are normally processed and dispatched within 2 working days and delivered within 3–5 working days after dispatch. Customers should therefore normally receive their order within approximately 5–7 working days from the date the order is placed.
Delivery Charges
We offer free standard UK delivery on orders of £30 or more.
For orders under £30, standard UK delivery charges are based on the total weight of the order:
0–100g: £3.30
Over 100g–250g: £4.50
Over 250g–500g: £5.90
Delivery Address
Please check that your name, delivery address and postcode are complete and correct before placing your order.
If you notice an error, contact us as soon as possible at soap@miyobeauty.uk.
We cannot guarantee that an address can be changed after an order has been dispatched. MiYo Beauty cannot be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Tracking Your Order
When your order has been dispatched, you will receive tracking information where available.
Please use the tracking information provided to follow the progress of your delivery.
If the courier directs your parcel to a parcel shop or collection point, please collect it within the timeframe specified by the courier.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided by Evri.
You may then contact us at:
Email: soap@miyobeauty.uk
Telephone: 07865 813343
We will help you investigate the delivery with the courier.
Lost Orders
If you believe your parcel has been lost in transit, please contact us as soon as possible.
We may need to complete an investigation with Evri before confirming that a parcel is lost. Once the courier confirms the loss, we will arrange an appropriate replacement or refund.
Damaged Orders
Please inspect your order when it arrives.
If your parcel or products arrive damaged, contact us as soon as possible and include:
- Your name and order number
- A description of the damage
- Clear photographs of the parcel, packaging and damaged products
Where the damage occurred during delivery, we will arrange a replacement or refund where appropriate.
Please also refer to our Return & Refund Policy.
International Delivery
MiYo Beauty currently delivers within the United Kingdom only.
We hope to offer delivery to selected European countries in the future. Our website and this policy will be updated when international delivery becomes available.
Contact Us
For questions about shipping or delivery, please contact:
MiYo Beauty Ltd
6 Mulberry Court
6 Langthorne Road
London
E11 4HW
United Kingdom
Email: soap@miyobeauty.uk
Telephone: 07865 813343